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filler@godaddy.com
Effective Date: July 11, 2026
By accessing romungro.com or placing an order with ROMUNGRO, you agree to the following Terms & Conditions.
Products
Every ROMUNGRO piece is handcrafted in New York using premium Italian leather and 100% Spanish wool felt.
Due to the handcrafted nature of our products, slight variations in leather grain, color, embroidery placement, stitching, and natural materials are part of each piece’s unique character and are not considered defects.
Made-to-Order & Custom Orders
Products with personalization or custom measurements are handcrafted specifically for your order.
Customers are responsible for providing accurate measurements, personalization details, and spelling before production begins.
Pricing
All prices are listed in U.S. Dollars (USD) and may change without prior notice.
Payment
Production begins once full payment has been received and successfully processed.
Shipping
Production and shipping times are estimates and may vary.
Tracking information will be provided once your order has shipped.
ROMUNGRO is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.
International Orders
Customers are responsible for all customs duties, import taxes, VAT, brokerage fees, and any additional charges required by their destination country.
These charges are not included in the purchase price or shipping cost.
Product Care
Natural leather and wool felt require proper care.
Avoid prolonged exposure to water, excessive moisture, direct sunlight, or extreme heat.
Do not machine wash, tumble dry, bleach, or dry clean any ROMUNGRO product.
If your item becomes wet, allow it to air dry naturally away from direct heat.
Please follow our Care Guide to preserve the beauty and longevity of your ROMUNGRO piece.
Limitation of Liability
ROMUNGRO is not responsible for indirect, incidental, or consequential damages resulting from the use or misuse of our products.
Changes
These Terms & Conditions may be updated periodically without prior notice.
The latest version will always be available on this page.
Contact
ROMUNGRO Customer Care
Email: info@romungro.com
Effective Date: July 11, 2026
At ROMUNGRO, every piece is handcrafted in New York specifically for your order using premium Italian leather and Spanish wool felt.
We want you to love your purchase. If you have any concerns, please contact us and we’ll do our best to help.
Made-to-Order & Personalized Products
Because every ROMUNGRO piece is handcrafted to order, products that include personalization, embroidery, or custom measurements are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged or we made an error during production.
Standard Products
Unused, non-personalized standard products may be returned within 14 days of delivery.
Items must be unused, in their original condition, and returned in the original packaging.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include your order number and clear photographs so we can review your request as quickly as possible.
Return Shipping
Unless the return is due to our error or a confirmed manufacturing defect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Refunds
Once your return has been received and inspected, approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Order Changes & Cancellations
Orders may be changed or cancelled within 24 hours of purchase.
After production has begun, orders cannot be cancelled or modified.
International Orders
Customs duties, import taxes, VAT, brokerage fees, and any additional charges imposed by the destination country are non-refundable.
If an international shipment is refused or returned due to unpaid customs charges, any refund will exclude shipping costs and any fees incurred.
Contact
If you have any questions regarding returns or refunds, please contact:
ROMUNGRO Customer Care
Email: info@romungro.com